Your Sales, Service, and Ownership Questions, Answered

MetroWest Hyundai in Framingham, MA showcasing the Hyundai IONIQ 5 and SUV lineup for drivers across the MetroWest Massachusetts region

Whether you're looking at a new Tucson, comparing the IONIQ 5 and IONIQ 6, or need to get your current Hyundai in for service, this page covers what comes up most at MetroWest Hyundai. Straight answers for this location.


Location and Hours


Where is MetroWest Hyundai located? +
MetroWest Hyundai is at 520 Worcester Rd, Framingham, MA 01702, on Route 9. The dealership serves drivers from Framingham, Natick, Ashland, Southborough, Wayland, Hopkinton, Holliston, and the surrounding MetroWest communities. Current sales and service hours are on the contact page, which reflects any holiday adjustments.
Does MetroWest Hyundai offer a scheduled test drive option? +
Yes. You can schedule a test drive online for any model in the current Hyundai lineup. Schedule your test drive here.

Models and Features


What Hyundai models does MetroWest Hyundai carry? +
MetroWest Hyundai carries the full Hyundai lineup, including the Elantra, Sonata, Tucson, Santa Fe, Palisade, Venue, Kona, IONIQ 5, and IONIQ 6. The lineup spans sedans, SUVs, and fully electric vehicles. Browse current availability here.
What is the difference between the Hyundai IONIQ 5 and the IONIQ 6? +
The IONIQ 5 is a crossover SUV with a retro-inspired boxy exterior, a spacious flat-floor interior, and a maximum towing capacity of 2,300 pounds. It offers up to 266 miles of range on the dual-motor AWD configuration. The IONIQ 6 is a streamlined electric sedan with an aerodynamic fastback body and a longer range of up to 361 miles on the standard rear-wheel-drive configuration. The IONIQ 6 is better suited for drivers who prioritize range and highway efficiency. The IONIQ 5 fits buyers who want more cargo flexibility and available AWD traction. Both support 800V ultra-fast charging. See the full EV lineup here.
How does the Hyundai Tucson compare to the Santa Fe? +
The Tucson is Hyundai's compact SUV, available in standard, hybrid, and plug-in hybrid configurations, with seating for five and a more maneuverable footprint suited to suburban and city driving. The Santa Fe is a midsize SUV with more rear passenger space, a longer wheelbase, and available three-row seating on select trims. If day-to-day practicality and fuel efficiency are the priority, the Tucson is a strong fit. If you need more interior room or occasionally carry a third row of passengers, the Santa Fe is worth a closer look. Browse available trims here.
What driver-assistance features come standard on new Hyundai vehicles? +
Every new Hyundai includes Hyundai SmartSense, the brand's standard driver-assistance suite. Features include forward collision avoidance assist, lane keeping assist, driver attention warning, blind spot collision warning, and rear cross-traffic alert. Higher trims and models add highway driving assist, navigation-based smart cruise control, and remote smart parking assist. View details by model here.
Does Hyundai offer AWD options, and which models include it? +
AWD is available across the Hyundai SUV and crossover lineup. The Tucson, Santa Fe, Palisade, Kona, IONIQ 5, and IONIQ 6 all offer AWD configurations. For Massachusetts winters, AWD is available on both the Tucson Hybrid and Tucson Plug-In Hybrid, which adds all-weather traction alongside improved fuel economy. Browse available AWD inventory here.
What electrified and hybrid options are available in the Hyundai lineup? +
Hyundai offers one of the broadest electrified lineups of any mainstream brand. Options at MetroWest Hyundai include the IONIQ 5 and IONIQ 6 fully electric vehicles, the Tucson Hybrid, Tucson Plug-In Hybrid, Santa Fe Hybrid, Santa Fe Plug-In Hybrid, and Elantra Hybrid. The plug-in hybrid options allow for short daily commutes on electric power with a gasoline engine available for longer trips. MetroWest Hyundai is also registered with the MOR-EV Massachusetts rebate program, which may apply to qualifying EV purchases. Browse the full EV and electrified lineup here.

Service and Maintenance


What complimentary maintenance does MetroWest Hyundai offer with a new Hyundai purchase? +
Every new Hyundai purchased or leased at MetroWest Hyundai comes with three years of complimentary scheduled maintenance. Covered services include oil and filter changes, tire rotations, and multi-point inspections at the intervals specified in your owner's manual. This is separate from Hyundai's warranty coverage and applies to both purchased and leased vehicles. Details are on the complimentary maintenance page.
What does the Hyundai America's Best Warranty cover? +
Hyundai's warranty includes a 5-year/60,000-mile new vehicle limited warranty, a 10-year/100,000-mile powertrain warranty, and a 7-year/unlimited-mile anti-perforation warranty. Roadside assistance is included for five years with unlimited mileage. The powertrain warranty is one of the longest offered by any mainstream brand in the segment. Full details are on the warranty page.
Does MetroWest Hyundai use genuine OEM Hyundai parts for repairs? +
Yes. MetroWest Hyundai's certified technicians use genuine OEM Hyundai parts for all repairs and maintenance services. Genuine parts are engineered to fit your specific vehicle and maintain factory performance standards and warranty coverage. Schedule service here or visit the parts center for parts and accessories.
Does MetroWest Hyundai offer service financing? +
Yes. MetroWest Hyundai offers financing for service and parts, allowing customers to spread the cost of repairs or maintenance work over time. Details are on the service and parts financing page.
How do I schedule a service appointment at MetroWest Hyundai? +
Service appointments can be scheduled online through the service center page. Current service hours are on the contact page. Schedule service here.

Financing and Trade-In


Can I apply for financing or get pre-approved online at MetroWest Hyundai? +
Yes. MetroWest Hyundai's online finance application is available through the finance center and can be submitted before your visit. ITIN financing is also available for customers who do not have a Social Security number. Apply for financing here.
How does the KBB Instant Cash Offer trade-in process work at MetroWest Hyundai? +
MetroWest Hyundai uses the Kelley Blue Book Instant Cash Offer tool, which generates an estimate for your current vehicle based on its mileage, condition, and current market data. The estimate can be completed online before you visit. Get your trade-in value here.
Does MetroWest Hyundai offer special financing programs such as military or first responder discounts? +
Yes. MetroWest Hyundai offers dedicated programs for military personnel and first responders. Both programs provide bonus cash or discounted pricing on qualifying new Hyundai purchases. Details on eligibility and current offers are on the military program page and the first responders program page.
Does MetroWest Hyundai offer a college graduate financing program? +
Yes. Hyundai's College Graduate Program provides financing assistance for recent graduates purchasing or leasing a new Hyundai. Eligible applicants must have graduated within the past two years or be within six months of graduation. Details and current offer terms are on the college grad program page.

About the Dealership


How does the Hyundai Certified Pre-Owned program work? +
Hyundai Certified Pre-Owned vehicles must pass a 173-point inspection and meet age and mileage eligibility requirements before certification. Each certified vehicle comes with a 10-year/100,000-mile powertrain warranty from the original sale date, a 1-year/12,000-mile comprehensive warranty from the certified sale date, and roadside assistance. Only Hyundai vehicles are eligible for certification. Browse current certified pre-owned inventory here.
Does MetroWest Hyundai offer a New England vehicle protection package? +
Yes. MetroWest Hyundai offers a New England Protection Package specific to the conditions vehicles face in this region, including winter road salt, freeze-thaw cycles, and seasonal temperature swings. Details on coverage are on the Hyundai Protection Package page.
What community organizations and causes does MetroWest Hyundai support? +
MetroWest Hyundai supports a broad range of charitable organizations and community causes through its community partnerships program. Partner organizations include Daniel's Table, the American Heart Association, the ALS Association, Make-A-Wish Foundation, Dana-Farber Cancer Institute, and Access Framingham, among many others. Information on the program and how to submit a contribution request is on the community partnerships page.

Still have a question?

The team at MetroWest Hyundai is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.